We have gone and answered some of the most commonly asked questions that are put forth to U-Pac-It (UPI) Logistics. However, we understand that you may have additional questions related to your specific situation. Please contact us if you did not find your answer.
Our HQ is located is based in Michigan, however, we are always partnering and expanding our network.
As soon as your subscription becomes active, you will be able to submit orders through our Members Dashboard area.
We can work with all kinds of eCommerce seller, from the smallest to the largest. Our sellers tend to sell across Amazon, Shopify, and other sales channels to handle their FBA prep, D2C fulfillment and other warehousing needs. These customers use wholesale, private label, dropship, and/or one of the several other sales model.
We evaluate each business on a case-by-case basis. Overall, we want to be a good fit for your business and if we can add value, we’d love to work with you.
Our tiered pricing models remain our focus because it allows us to develop a deeper relationship with our clients, through the volume of units we ship to their end users.
It depends.
No set-up fee is required if you select one of our regular tiered pricing plans, unless, it requires extensive customization. This type of customization has to be disclosed upfront.
Alternatively, if you choose our ‘Pay As You Ship’ Plan, you will be charged a set-up fee. The fee details are listed against each of the plans we offer.
Yes, if applicable.
Additional services fee:
We offer both pricing models. If you are in our regular pricing tiers, you will pay a flat rate at the beginning of each month or pro-rated. But if you choose a pay-as-you-ship plan, then you will pay per unit/SKU for FBA Prep.
Please see our Pricing Page for a breakdown of our prices.
Generally speaking, tiered pricing is great for established sellers who know their volume while pay-as-you-ship is great for new sellers who are uncertain of their volume.
Per our Service Level Agreement (SLA), we ship your products per your selected Plan.
Our SLA begins once you have completed all required tasks and entered all required information needed to complete the work within our Cloud-based Software. Your Seller Central inventory also needs to be updated and accurate.
Yes!
Our Cloud-based Software communicates with the Seller Central API to create shipments and our warehouses will access Seller Central to retrieve labels and complete other steps as required by Amazon.
In some cases, customers choose to manage this process themselves or we ask them to do so due to the nature of their business, inventory or processes.
UPI Logistics utilizes Amazon couriers to send out your products, which means lower cost shipping to you! Cost of shipping will be deducted from your account within Seller Central.
For Hazmat shipments, our warehouses will assume the cost of shipping, which will be included in the costs for the relevant order and on your month-end invoice.
Yes!
We do request that this be specified within the notes as you are creating new orders.
Container unload pricing will be charged separately and pricing for palletized vs floor loaded containers will be different.
Our clients/sellers are responsible for all inbound shipping to our warehouse. We do not offer any inbound delivery.
There is also a FTL unload fee for floor loaded containers and palletized full truckloads.
Our services within each of the plans is included whether it is utilized by our sellers or not.
We are happy to apply the box labels in this case which can, possibly, expedite the readiness of the shipment.
This changes from time to time, depending on our capacity.
Generally, we limit exposure to Hazmat products as we also ship food products from our warehouse. Additionally, although we can accept Cold Storage, we limit its shipment unless it is planned for in the beginning of order creation. For shipping Cold Storage products, we source supplies Just-In-Time. Therefore, we require advance notice.
Yes, we’re happy to receive shipments directly from overseas manufacturers, and get them ready to sell in the USA.
For a complete hands-off approach into FBA, this service works best as you never even need to open a box.
Yes, we do both as a standard for all our tiers.
The only exception is carton forwarding, we do not inspect each unit.
Yes, we can.
We understand that sometimes boxes are in bad shape coming from manufacturers. Our warehouses will try to re-use as many boxes as possible, but for items that need new packaging we can switch out the box. There is an additional box fee depending on the size of the box needed to ship the unit.
We offer 14 day free storage from the date we receive your shipment. After the initial 14 days, you will charged for storage.
The exception is that we offer a Cold Storage Service which is primarily a storage service, the rest of the services are primarily centered around Prep, Pick, Pack and Ship.
Feel free to send us an email via our Contact Us form.
Contact us today to learn more about our services and how we can tailor a solution to meet your unique needs.
